Customer Experience

NETVIBES Discipline

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Reinvent Customer Experiences through Data

Asset Experience: Improve equipment effectiveness by leveraging virtual twin experiences that connect Operations to Engineering and Design. Make informed service and design decisions thanks to artificial intelligence.

Proxem Insight: Semantic and sentiment analysis allow real-time insights into all your customers’ conversations and feedback in order to identify the key moments of the customer journey with their related topics, tones and reasons for satisfaction and dissatisfaction.

OneCall: Gain a holistic view of all customer events/actions/requests that complements and goes beyond customer relationship management systems to help companies streamline the customer experience.

Benefits

Prevent unexpected failures

Improve asset availability and customer satisfaction by preventing unexpected failures through the detection of weak signals, shortening downtimes

Leverage existing knowledge

Reduce time for investigation and root-cause analysis by leveraging knowledge and experience gained on solving similar situations from the past

Measure impacts on customer loyalty

Measure the performance of your actions in order to boost customer satisfaction indicators, thus increasing brand loyalty

Improve stakeholder satisfaction

Enhance customer engagement, drive higher revenue and lower costs, leading to improved efficiencies and happier employees/customers