Reinvent Customer Experiences through Data
Asset Experience: Improve equipment effectiveness by leveraging virtual twin experiences that connect Operations to Engineering and Design. Make informed service and design decisions thanks to artificial intelligence.
Proxem Insight: Semantic and sentiment analysis allow real-time insights into all your customers’ conversations and feedback in order to identify the key moments of the customer journey with their related topics, tones and reasons for satisfaction and dissatisfaction.
OneCall: Gain a holistic view of all customer events/actions/requests that complements and goes beyond customer relationship management systems to help companies streamline the customer experience.